Frequently Asked Questions Answers
Our minimum order quantity (MOQ) is 500 pieces per style, with support for small batch trial orders. For OEM customization, the MOQ can be flexibly adjusted to 100 pieces based on specific requirements. We understand the testing needs of B2B wholesalers and provide sample support (sample fees can be deducted from the order).
Standard products have a lead time of 15-20 days, while OEM customized orders take 20-30 days. Our robust factory capacity allows us to prioritize production based on order volume. We also provide real-time logistics tracking to ensure timely delivery to warehouses in Europe and the Americas.
Yes, we offer comprehensive OEM customization services, including colors (50+ options such as natural black, blonde, ombre, etc.), lengths (8-30 inches), densities (130%-180%), and styles (straight, curly). You can provide Pantone color codes or samples, and our R&D team will confirm feasibility within 5 days, offering free sample prototyping.
We adhere to ISO 9001 standards, with every batch undergoing five QC inspections, including raw material testing, hair strength, and color stability. Using 100% human hair or high-tech synthetic fibers, we ensure no chemical residues. Third-party test reports (e.g., SGS) are available, and we offer a one-year warranty.
We support FOB, CIF, and DDP terms. Shipping costs are calculated based on order volume and destination (3-7 days to Europe and the Americas via DHL/FedEx). Large orders qualify for shipping subsidies, and we can integrate with your logistics partners to minimize costs.
We accept PayPal, WorldFirst, Western Union, and bank wire transfers. Multi-currency payments (USD, EUR, etc.) are supported, with a 30% deposit and 70% balance due before shipment. We offer flexible payment plans, including Letter of Credit (LC) support, to ensure secure transactions.
In case of quality issues, we offer a 30-day exchange service. Our dedicated after-sales team ensures a 99% issue resolution rate.